Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    Why can't I select expedited shipping on my order?

    Orders containing the following items are not eligible for expedited delivery: Feelin Thirsty  Glow The Extra Mile  So Rich, So Fresh    The U.S. Department of Transportation restricts air shipme...

  • Customer Support created an article,

    How much is shipping?

    Destination Standard Delivery* FedEx 2-Day Service FedEx Standard Overnight Continental U.S., Alaska, Hawaii Orders up to $35 $6.95 $15.00 $25.00 Orders of $35 or more ...

  • Customer Support created an article,

    Do you ship internationally?

    We’re sorry, at this time we do not ship to destinations outside of the United States. View our complete shipping policy here

  • Customer Support created an article,

    What is the processing time?

    Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. Note that the estimated delivery times below include order proce...

  • Customer Support created an article,

    What is your shipping policy?

    We strive to ensure every order is picked accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with l...

  • Customer Support created an article,

    When can I expect my refund?

    Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding shipping charges. Please allow up to twenty business days from the time your r...

  • Customer Support created an article,

    Should I return my damaged product?

    If damage occurred to your order during shipment, please contact us immediately at help@twisthair.com or by calling 833-TWIST-ON (833-894-7866) Monday – Friday, 9am-5pm EST. Have your order number ...

  • Customer Support created an article,

    Are shipping charges refundable?

    We regret that we are unable to refund your original shipping charges unless the return was the result of our error. View our complete shipping policy here  

  • Customer Support created an article,

    What is your return policy?

    TwistHair.com offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product as described below within 30...

  • Customer Support created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...