Customer Support

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  • What is your return policy?

    TwistHair.com offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product as described below within 30...

  • Why can't I select expedited shipping on my order?

    Orders containing the following items are not eligible for expedited delivery: Feelin Thirsty  Glow The Extra Mile  So Rich, So Fresh    The U.S. Department of Transportation restricts air shipme...

  • When can I expect my refund?

    Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding shipping charges. Please allow up to twenty business days from the time your r...

  • Should I return my damaged product?

    If damage occurred to your order during shipment, please contact us immediately at help@twisthair.com or by calling 833-TWIST-ON (833-894-7866) Monday – Friday, 9am-5pm EST. Have your order number ...

  • Are shipping charges refundable?

    We regret that we are unable to refund your original shipping charges unless the return was the result of our error. View our complete shipping policy here  

  • Do you ship internationally?

    We’re sorry, at this time we do not ship to destinations outside of the United States. View our complete shipping policy here

  • What is the processing time?

    Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. Note that the estimated delivery times below include order proce...

  • How much is shipping?

    Destination Standard Delivery* FedEx 2-Day Service FedEx Standard Overnight Continental U.S., Alaska, Hawaii Orders up to $35 $6.95 $15.00 $25.00 Orders of $35 or more ...

  • What is your shipping policy?

    We strive to ensure every order is picked accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with l...