HOLIDAY SHIPPINGUpdated 2 years ago
This holiday season experts are predicting record online order volume and shipping delays due to carrier bandwidth. We will work tirelessly to keep your favorites in stock and process all orders as quickly as possible. We will provide tracking information and delivery status updates from when your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.
We encourage you to start your holiday shopping earlier than usual to ensure your Twist favorites are in stock—and you receive them on time. Thank you for your patience, and happy (early) holidays!
| For Delivery by December 24*, order must be submitted: | |
|---|---|
| Delivery within the continental U.S. | |
FedEx Ground | Before 8:00 am ET on December 9 |
FedEx 2nd Day Service | Before 8:00 am ET on December 16 |
FedEx Standard Overnight | Before 8:00 am ET on December 19 |
| Delivery to Alaska, Hawaii, Puerto Rico, and U.S. Territories | |
| FedEx Ground | Before 8:00 am ET on December 9 |
FedEx 2nd Day Service | N/A |
| FedEx Standard Overnight | N/A |
*Timeframes include order processing as well as shipping time. Due to worldwide supply chain disruptions, delivery timeframes are not guaranteed.
SHIPPING SURCHARGE
As you're likely aware, since last year the global supply chain has been facing major disruptions causing a widespread rise in raw material, production, and transportation costs. So that we can continue to deliver the same quality formulas your curls love, beginning July 1 we will apply a $1 shipping and handling surcharge to all online orders. We hope this charge will be temporary and will continue to monitor the situation for improvements.