Twist Help Center

<p id="isPasted" style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: effra, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If damage occurred to your order during shipment, please contact us immediately at <a href="mailto:help@twisthair.com" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none;">help@twisthair.com</a> or by calling 833-TWIST-ON (833-894-7866) Monday &#x2013; Friday, 9 am-5 pm EST. Have your order number or the email address and telephone number associated with your order handy. Also, please retain the shipping box, packing materials, and the damaged item for inspection.</p><p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: effra, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">View our complete return policy<a class="fr-strong" href="https://twisthair.com/policies/refund-policy" rel="undefined" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none;" target="_self">&#xA0;here</a></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: effra, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p>

If damage occurred to your order during shipment, please contact us immediately at help@twisthair.com or by calling 833-TWIST-ON (833-894-7866) Monday – Friday, 9 am-5 pm EST. Have your order number or the email address and telephone number associate

Should I return my damaged product?Updated a year ago