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twist return policy

What is your return policy? offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product as described below within 30 days of the original order delivery date. Products p

When can I expect my refund?

Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding shipping charges. Please allow up to twenty business days from the time your return is received for the merchandise return credit t

Should I return my damaged product?

If damage occurred to your order during shipment, please contact us immediately at [email protected] or by calling 833-TWIST-ON (833-894-7866) Monday – Friday, 9 am-5 pm EST. Have your order number or the email address and telephone number associate

Are shipping charges refundable?

We regret that we are unable to refund your original shipping charges unless the return was the result of our error. View our complete shipping policy here