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What is your return policy?Updated 2 years ago offers a 30-day, money-back, satisfaction guarantee on all of its products. If you are not completely satisfied for any reason, simply return your product as described below within 30 days of the original order delivery date.

Products purchased from any of our retail partners should be returned to the place of purchase.

View our complete return policy here



Please follow the steps below when preparing your product for return.

Properly package your return to prevent damage in transit. Use the original Twist packaging if available, and include a copy of your packing slip.

* Twist Hair is not responsible for return shipping fees.

Send the package to the address below. For your protection, we recommend you use a registered delivery service (UPS, FedEx, USPS) insured to the product value:
Attn: BBI Returns – Citation
c/o Barrett Memphis
4995 Citation Dr.
Memphis, TN 38118

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