Twist Help Center

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(51, 51, 51); font-family: effra, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding shipping charges. Please allow up to twenty business days from the time your return is received for the merchandise return credit to be processed.</p><p style="box-sizing: border-box; margin-bottom: 0px;">View our complete refund policy<a class="fr-strong" href="https://twisthair.com/policies/refund-policy" rel="undefined" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none;" target="_self">&#xA0;here</a></p></div></div></section><footer style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: effra, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, Cantarell, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; align-items: center; display: flex; justify-content: space-between; padding-bottom: 20px;"><div style="box-sizing: border-box;"><ul style="box-sizing: border-box; list-style: none; margin: 0px; padding: 0px; white-space: nowrap;"><li style="box-sizing: border-box; display: inline-block; height: 25px; width: 25px;"><a href="https://www.facebook.com/share.php?title=When+can+I+expect+my+refund%3F&amp;u=https%3A%2F%2Fhelp.twisthair.com%2Fhc%2Fen-us%2Farticles%2F1500000907241-When-can-I-expect-my-refund-" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: none; display: inline-block;"></a></li><li>&#xA0;</li><li style="box-sizing: border-box; display: inline-block; height: 25px; width: 25px;"><a href="https://twitter.com/share?lang=en&amp;text=When+can+I+expect+my+refund%3F&amp;url=https%3A%2F%2Fhelp.twisthair.com%2Fhc%2Fen-us%2Farticles%2F1500000907241-When-can-I-expect-my-refund-" style="box-sizing: border-box; background-color: transparent; color: rgb(102, 102, 102); text-decoration: none; display: inline-block;"></a></li><li>&#xA0;</li></ul></div></div></footer>

Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding shipping charges. Please allow up to twenty business days from the time your return is received for the merchandise return credit t

When can I expect my refund?Updated a year ago